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Cancellation & Refund Policy

Cancellation and Refund Policy

Cancellations

  • You may cancel your order for a full refund any time before your item has been shipped. To cancel your order, please contact our customer support team at soheebyakshi@gmail.com or +91-77427507 ZERO THREE

Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your handmade bag, you may be eligible for a refund under the following conditions:

  • Package Opening Video: To be eligible for a refund, you must provide a clear video of the package being opened. This video should show the product in its original packaging, the shipping label, and the condition of the product upon opening.
  • Timeframe: The package opening video must be sent to our customer support team at soheebyakshi@gmail.com or +91-77427507 ZERO THREE within 01 days of receiving your order.
  • Product Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
  • Approval: All refunds are subject to our approval. We will review the package opening video and the product's condition to determine if a refund is warranted.

Refund Process

If your refund request is approved, we will initiate a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

The following items are not eligible for return or refund:

  • Items that have been personalized or customized.
  • Items that are damaged or defective due to misuse or mishandling.

Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact our customer support team at soheebyakshi@gmail.com or +91-77427507 ZERO THREE.

Please Note: This policy is subject to change. We encourage you to review this policy periodically for any updates.

By placing an order on our website, you agree to the terms and conditions of this cancellation and refund policy.